Shipping
When the order has been entered and executed, it is now ready for dispatch. Your products are delivered as soon as possible and in any case in a time not exceeding thirty (30) days from the successful entry of the order. Exceptions are products for which there is a separate delivery notification. To ship your order, Chase Rainbows works with ACS, which delivers daily Monday through Friday. Delivery time ranges from 1 to 5 days within Greece, depending on the region. More specifically,
– Within the city (Athens) & land destinations 1-2 days
– Island destinations 1-3 days
– Hard to reach areas 1-5 days
The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transfer times. The cost for shipments within Greece is 3.5 euros.
In case you are not at the predetermined place of delivery when the transport company arrives, they will leave you an information note with the required details of your parcel. You can then contact the Transport Customer Service and re-arrange a meeting for delivery. Alternatively, you can arrange to drop off for collection at our premises or if you wish, you can nominate a courier company of your choice, which Chase Rainbows does not work with. In these cases, however, you will be responsible for the costs of transit/transportation and the responsibility/risk of transport.
For orders outside of Greece, please contact us at sales@chaserainbows.gr.